Reborn Laser Clinic Cancellation & No-Show Policy

Reborn Laser Clinic Cancellation & No-Show Policy

Effective Date: 22 October 2026

At Reborn Laser Clinic, every appointment is thoughtfully reserved to provide dedicated treatment time and personalized care.

We understand that plans can change. To respect the time of our clients and treatment specialists, we kindly ask that cancellations and rescheduling requests be made at least 24 hours before the scheduled appointment.

Please review our appointment policies before booking.

1. Complimentary Consultations

We offer complimentary consultations to help clients explore their treatment options, discuss their concerns, and receive personalized recommendations.

No deposit is required for complimentary consultations.

If you are unable to attend, we kindly ask that you cancel or reschedule at least 24 hours in advance so the appointment can be offered to another client.

2. Appointment Deposits

A $50 deposit per treatment service is required to secure applicable treatment appointments booked through Fresha.

The deposit is applied toward the cost of the scheduled treatment and is deducted from the remaining balance at checkout.

Appointments are subject to the following conditions:

3. Cancellations With at Least 24 Hours' Notice

Clients who cancel at least 24 hours before their scheduled appointment are eligible to receive a refund of their $50 deposit or have it transferred toward a future appointment, according to their preference.

Refunds will be processed through the original payment method where available.

Please contact our clinic if assistance is needed with a deposit refund or transfer.

4. Rescheduling With at Least 24 Hours' Notice

Clients may reschedule their appointments without forfeiting their deposit when providing at least 24 hours' notice.

The existing deposit may be transferred to the rescheduled appointment, subject to the applicable booking arrangements.

If you require assistance, our team will be happy to help coordinate a new appointment time.

5. Late Cancellations

Appointments cancelled less than 24 hours before the scheduled start time are considered late cancellations.

Late cancellations will result in forfeiture of the $50 deposit, subject to applicable consumer protection requirements.

This policy helps account for treatment time reserved specifically for the client that may be difficult to offer to someone else at short notice.

6. Missed Appointments and No-Shows

Clients who do not attend their scheduled appointment without providing notice will be considered no-shows.

No-shows will result in forfeiture of the $50 deposit, subject to applicable law.

No additional percentage-based no-show fee will be charged under this standard policy.

Clients with prepaid treatment packages will be subject to the applicable package booking and cancellation conditions disclosed at the time of booking.

7. Unpaid Appointment Deposits

Treatment appointments that require a deposit must be confirmed by completing the applicable payment.

For appointments created by our team or through supported Fresha booking channels, unpaid reservations may be automatically cancelled if the required deposit is not received within two hours of booking.

Clients whose reservations are cancelled for non-payment may book again, subject to availability.

This provision does not apply to complimentary consultations or appointments correctly exempted from deposit requirements.

8. Late Arrivals

We kindly ask clients to arrive on time for their scheduled appointments.

Late arrivals may reduce the time available for treatment. If there is insufficient time to safely complete the procedure, the appointment may need to be rescheduled.

Where applicable, late arrival charges or deposit consequences will follow the conditions disclosed at booking and applicable law.

9. Treatment Preparation

Clients are responsible for reviewing and following the pre-treatment instructions provided for their scheduled service.

Certain circumstances, including recent tanning, changes in skin condition, contraindications, or incomplete medical clearance, may require treatment to be postponed.

If you have concerns about your suitability for an upcoming treatment, please contact our team before your appointment.

10. Laser Hair Removal Shaving Preparation & Fee Policy

All laser hair removal treatment areas must be thoroughly shaved 12 to 24 hours before the scheduled appointment, unless otherwise instructed by your Reborn provider.

Clients who arrive inadequately shaved and require shaving assistance from our team will be charged an additional $50 shaving fee to account for the extra time and preparation required.

This fee applies to individual treatments and prepaid treatment packages and is not included in the original treatment price.

If extensive shaving is required or there is insufficient time to safely complete treatment, the appointment may need to be rescheduled.

11. Prepaid Treatment Packages

Clients who have already purchased a treatment package will not be required to pay an additional appointment deposit when redeeming an eligible prepaid session through the appropriate booking process.

Prepaid sessions remain subject to the appointment cancellation and rescheduling conditions disclosed and accepted at booking.

The purchase, use, and any eligible unused value of treatment packages are governed by Reborn Laser Clinic's Package & Refund Policy and applicable consumer protection requirements.

12. Appointments Cancelled by Reborn Laser Clinic

Occasionally, an appointment may need to be postponed or cancelled because of equipment servicing, staff availability, treatment safety considerations, or unexpected operational circumstances.

If Reborn Laser Clinic initiates the cancellation, the client will not be charged a late cancellation or no-show fee solely because of that cancellation.

Any deposit collected will be refunded or applied to a rescheduled appointment according to the client's preference and applicable requirements.

13. Booking Platform Transition

Reborn Laser Clinic is transitioning from Phorest to Fresha for appointment booking and clinic management.

During this period, some existing appointments may have been scheduled through Phorest.

The terms accepted when those appointments were originally booked will continue to apply unless lawfully updated or otherwise required by law.

Clients with existing bookings or questions about deposits are welcome to contact our team directly.

14. Contact Us

For cancellations, rescheduling requests, or questions about our policies, please contact:

Reborn Laser Clinic
614 Fleet Street, Unit 125
Toronto, Ontario M5V 1B3
Phone: (647) 920-7647
Email: info@rebornlaserclinic.ca